Our Work

Management Training
Pathway Design

Structured development programmes for hospitality management — from induction through to senior leadership. Built to develop confident, commercially aware managers at every stage of the pipeline.

Programme Portfolio

Three programmes. One consistent standard.

Each programme below represents a distinct piece of management development work — designed independently, tailored to the client's context, and built to be delivered and owned by the business.

Programme Design 01
Management Development Trainer — Role Delivery Proposal
Multi-site estate Succession planning Coaching framework

A structured delivery proposal for a Management Development Trainer role within a premium hospitality estate. Covers the full approach to induction, stakeholder alignment, coaching methodology, time management, and measurable success outcomes across a six-month horizon.

Days 1–30 — Induction & Alignment
  • 1:1s with each Operations Manager to assess succession health and development needs
  • Immersion across the estate to observe management culture and operational rhythm
  • Full handover of existing pathway participants — stage, progress and risk
  • Coaching style established and introduced progressively
Days 31–90 — Participant-Led Delivery
  • Structured 1:1 coaching across both management pathways
  • Pathway and training tracker implemented for full pipeline visibility
  • Monthly Operations Manager reviews — pipeline health and readiness
  • Leadership development sessions delivered and documented
Training Philosophy — 70/20/10 & Experiential Learning
  • 70% on-the-job application — real responsibility, real context
  • 20% coaching and feedback — 1:1 support, observation, reflection
  • 10% structured learning — content, frameworks and knowledge
  • VARK learning style assessment used to personalise individual support
  • Role is facilitation, not instruction — building confidence, ownership and decision-making
Role Enhancements Proposed
  • Formal Graduation & Assessment Framework — five-hour on-site event with live shift observation, business project presentation and structured Q&A
  • Weekly Open-Door Coaching Sessions — ad-hoc drop-in outside scheduled reviews
  • Mentor & Buddy Initiative — experienced mentor and recently promoted peer buddy per participant
  • Peer Learning Forums — facilitated best-practice sharing, not formal presentations
  • Confidence & Readiness Pulse Checks — short assessments aligned to succession planning
Programme Design 02
Manager Training Workbook — First Six Months Development Programme
Premium pub operator AM–DM & DM–GM pathways LMS integration 32-week programme

A complete manager development workbook supporting both AM–DM and DM–GM pathways through a structured 32-week programme. Each module follows a consistent delivery framework — LMS learning, practical application, coaching and evidence — culminating in a formal assessment and graduation.

Weeks 1–4
Induction & Immersion
Initial 1:1s, understanding standards, routines and expectations. Week 4 progress check-in.
Weeks 5–12
Core Module Delivery
Practical application in the business, regular coaching and reflection. Formal Week 12 review.
Weeks 13–22
Ownership & Autonomy
Deeper commercial and people leadership focus. Increased independence. Week 22 readiness check.
Weeks 23–32
Consolidation & Final Assessment
Consolidation of learning, preparation for five-hour on-site final assessment and graduation.
Module 01
Attention to Detail
Standards, cleaning routines, close-down expectations and building pride in the team.
Module 02
Guest Measures & Service Excellence
Steps of service, product knowledge, reading guest needs, and coaching the team.
Module 03
Great Recruitment
Interviewing for attitude, discovery shifts, probation management and building clear training plans.
Module 04
ER Management
Performance management, difficult conversations, escalation and developing high-potential team members.
Module 05
Growing Your Business
Local market strategy, community engagement, events and commercial thinking beyond the bar.
Module 06
Forecasting
Data-led forecasting, linking forecast to labour and ordering, and learning from variance.
Module 07
Building a Rota
Effective deployment, balancing cost and service, supporting team wellbeing and scheduling for peak.
Module 08
Ordering
Using forecast and sales mix, reducing waste, maintaining availability and protecting margin.
Module 09
Stock & P&L Management
Interpreting stock data, understanding the P&L, reducing shrinkage and building commercial confidence.

Final Assessment — Five hours on site. Live shift observation, project presentation, structured Q&A and a reflective readiness review. Signed off jointly by Operations Manager and Management Development Trainer. Graduation marks formal completion and progression readiness.

Specialist Module 03
Hotel & Rooms Management — Leading a Premium Pub with Rooms
Premium pub with rooms Revenue management Brand standards Commercial confidence

A specialist training module for managers leading a pub with rooms — covering revenue management, brand standards, the full guest journey, and the commercial and operational integration required to run a rooms operation at a premium level. Designed to develop commercially fluent, operationally confident managers who lead rooms as a strategic asset, not an afterthought.

Commercial & Revenue Awareness
  • Understanding occupancy, ADR and RevPAR
  • Rate strategy — seasonal, event-based and midweek pricing
  • Reducing OTA reliance and driving direct bookings
  • Linking rooms revenue to overall P&L contribution
End-to-End Guest Journey
  • Pre-arrival communication and rate positioning
  • Arrival, check-in and first impressions within a pub environment
  • Housekeeping consistency and in-stay standards
  • Departure, direct rebooking and review management
Operational Integration
  • Breakfast service delivery and resident capture rate
  • Cross-selling food and beverage to rooms guests
  • Team alignment between FOH and housekeeping
  • Night procedures and escalation processes
Practical Application Projects
  • Full rooms standards audit with 30-day action plan
  • 3-month occupancy and ADR review with commercial insight summary
  • Midweek occupancy strategy — corporate outreach or direct booking initiative
  • Review response framework and tone guide
What Cadence Brings

Programme design built from the inside out

Every management development programme Cadence designs comes from direct operational experience — not theory. Built by someone who has been the GM, the Development Lead, and the person running these programmes in the room.

Designed for your business

No off-the-shelf frameworks. Every programme is built around your brand, your team structure, and your specific management pipeline — from content to assessment criteria.

Delivered, then handed over

Cadence delivers the programme, trains those who will run it, and leaves behind everything needed for it to continue independently — workbooks, trackers, facilitation guides and assessment tools.

Measurable outcomes

Every programme includes clear success measures — confident internal promotions, reduced transition risk, and managers who feel supported, clear and genuinely ready to step up.