Our Work

In-House
Training Delivery

Cadence doesn't just design training programmes — we deliver them on the floor, in real shifts, with real teams. Here's what structured, immersive training delivery looks like in practice.

Case Study

Five-Day Management Development Programme

An immersive, on-the-floor management training programme delivered across five consecutive shifts — covering the full operational toolkit a new or developing manager needs to run a site with confidence.

Format
Five days on-site, embedded into live shifts — every session delivered around real trade, real teams, and real decisions.
Audience
Newly appointed manager stepping into a senior management role within a multi-site casual dining estate.
Approach
Each day structured around a live shift with scheduled coaching blocks, bite-size training modules, and completion tracking — adapting in real time to what the floor demands.
Outcome
Manager left the programme with documented competencies across nine operational areas, a clear action plan, and an established mentor relationship for ongoing support.
Day by Day
Day 01
Team, Culture & Employee Relations
12:00–21:30 · Lunch & Evening Service

Observation during lunch peak, followed by structured coaching on team planning, management blueprints, Myers-Briggs personality profiling, and employee relations fundamentals — probation reviews, PIPs, conduct management, and grievance awareness.

Team planning Employee relations Myers-Briggs
Day 02
Recruitment, Standards & Shift Planning
10:00–22:00 · Full Day Trade

Morning peak observation feeding into afternoon coaching — hiring processes, structured interviews, discovery shifts, onboarding. Followed by a deep dive into operational standards, compliance, food safety audits, and shift planning frameworks.

Hiring Great standards Compliance
Day 03
Running a Great Shift
07:15–15:00 · Open to Close

A full shift in the chair — set-up, team brief, peak service management, and a structured post-mortem at close. Pure application day: everything from the first two days put into practice with live coaching and feedback throughout.

Shift management Post-mortem Application
Day 04
Forecasting, Scheduling & Reports
08:00–19:00 · Service & Admin

Covers accurate sales forecasting, par checking, team grading, rota construction, and an introduction to the reporting suite — turning raw data into weekly actions. Includes live interview coaching and end-of-week task management.

Forecasting Par checker Reports
Day 05
Stock, Food Quality & Handover
06:00–17:00 · Early Start to Close

Stock count support, ordering best practice, wet and dry stock overview, food quality standards, and a P&L tutorial. Programme closes with a full recap, action plan sign-off, and the establishment of a mentor support structure for the weeks ahead.

Stock control Food quality P&L Handover

Every programme is built around live trade. Training isn't delivered in a meeting room — it's embedded into real shifts, so that learning happens in the context it will be applied. Bite-size modules, completion tracking, and a blank master template are included so the business can repeat the programme independently.

Case Study

New Site Opening — Team Training Day

A full-day training programme designed and delivered for the front-of-house team ahead of a new site opening — covering everything from till systems and service standards to menu knowledge and allergen processes.

Format
Single-day immersive session — fully facilitated with branded presentation, role-play scenarios, group activities, and a full menu cook-off.
Audience
Entire front-of-house team for a new casual dining site within a multi-brand hospitality group.
Approach
High-energy, tightly scheduled day designed to get a brand-new team service-ready — building product knowledge, confidence, and team cohesion simultaneously.
Outcome
Team entered opening week with full menu knowledge, consistent service standards, and the confidence to deliver the brand from day one.
The Day
09:00 – 09:30
Welcome & Debrief
Setting the tone for the day — expectations, housekeeping, and energy from the start.
09:30 – 09:45
Building Tour
Full site walkthrough — back of house, front of house, fire exits, stations, and the spaces the team will own.
09:45 – 10:45
Till Training
Complete EPOS walkthrough — table management, order entry, modifiers, payments, and allergen flagging on the system.
11:00 – 12:30
Steps of Service
Full service sequence from greeting to goodbye — including allergen process, role-play scenarios with guest cards, and group practice.
13:00 – 17:00
Full Menu Cook-Off
Complete food and drinks menu tasting — every dish and key cocktails presented, tasted, and discussed. Product knowledge built through direct experience, not flashcards.
17:00 – 18:00
Quiz, Debrief & Next Steps
Knowledge check quiz, team debrief, and a clear outline of what happens next — shift patterns, opening week expectations, and ongoing support.

NSO training is designed to build confidence, not just compliance. The day is structured to be high-energy and participatory — role play, tasting, group activities — so the team bonds while they learn, and walks into opening week ready to deliver.

What Sets This Apart

Training that happens where the work happens.

Most hospitality training is either too classroom-based to land, or too informal to stick. Cadence training sits in the middle — structured enough to cover every competency, but delivered on the floor so it connects to the reality of the job.

Every programme is documented, tracked, and handed over. The business doesn't just get a trained manager or a ready team — it gets the tools to repeat the process independently.

1
Embedded in Live Trade
Training delivered during real shifts, around real customers and real decisions — not in a meeting room with a projector.
2
Structured & Tracked
Every day planned in advance with clear topics, objectives, bite-size modules, and completion tracking — nothing left to chance.
3
Adaptive Delivery
Plans flex around what the shift demands. If the floor needs attention, we train through the moment — not around it.
4
Repeatable & Owned
Templates, trackers, and master documents are left behind — the business can run the same programme again without Cadence in the room.